Q. How do I place an order/make a purchase on the site?
To order your purchase :-
Q. What are the payment methods available?
BM e-Store offers various methods of payment as follows :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
Via Ipay88 (Visa or Mastercard / Internet Banking)
2. Invoice / Cheque / Bank Transfer / Cash Deposit
Bank : HONG LEONG BANK
Bank Account : 23601005511
Account Name : BM e-Store
Once you have made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan/photocopy/take a photo of the transaction slip and e-mail the required info stated above to us at firstname.lastname@example.org
Note: Your order will not be delivered until we receive your payment confirmation.
Q. How to change personal information and shipping address under my account?
Q. I forgot the Password for my account. How can I retrieve it?
Q. Can I cancel an existing order which I have just placed?
Yes, but only if the order is still in the pending status.
- Please send an e-mail to our customer service at: email@example.com with the subject title “Request to cancel order” to inform/request for your order cancellation.
- Orders that are in the pre-shipping process or have already been shipped cannot be cancelled.
Q. What is the product's transaction currency?
We only accept Malaysian Ringgit (MYR) for all purchases, payments and transactions.
Q. How long will it usually take to deliver my order?
Delivery usually takes about 7 to 14 days at most.
Q. I am still unclear about certain things!
We apologise that we are unable to provide you with sufficient clarity and information in the FAQ page. Kindly do send us an email at: firstname.lastname@example.org as we would be very happy to help you with any queries and concerns you may have.