CHINESE NEW YEAR Online Bazaar FB LIVE will be starting from 9 January to 31 January 2021 every Saturday & Sunday from 9am to 8pm !
FAQ

Q. How do I place an order/make a purchase on the site?
To order your purchase :-

  1. Click on the “Add to cart” button located below each item/product for the items you wish to purchase.
  2. Click “Continue Shopping” to continue adding more items to the cart or click “Checkout” to proceed with the payment for your order.
  3. You will reach a log in page where you are required to log into your account with your BM e-Store Username and Password. If you do not yet have an account, you will have to register for an account first before you can proceed to make your payment.
  4. You will have to confirm your shipping address on the “Shipping Address” page and when you are done, click the “next” button.
  5. From here, select your preferred shipping methods and click the “next” button.
  6. Next, choose your preferred payment method, then click the “next” button.
  7. Once you have successfully completed the previous steps, you are required to confirm your billing details and agree to the Terms and Conditions.
  8. Click “Confirm Order” to complete your order.


Q. What are the payment methods available?

BM e-Store offers various methods of payment as follows :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking) 

2. Invoice / Cheque / Bank Transfer / Cash Deposit

Bank : CIMB BANK
Bank Account : 8009989140
Account Name : BMES MARKETPLACE TRADING

Once you have made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan/photocopy/take a photo of the transaction slip and e-mail the required info stated above to us at [email protected]
Note: Your order will not be delivered until we receive your payment confirmation.

Q. How to change personal information and shipping address under my account?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot the Password for my account. How can I retrieve it?

  1. Click on “Lost Password?” and in the box, enter the e-mail address that was used to register your account.
  2. Click Submit.
  3. A verification token will be sent to you to the e-mail address you provided. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order which I have just placed?
Yes, but only if the order is still in the pending status.
- Please send an e-mail to our customer service at: [email protected] with the subject title “Request to cancel order” to inform/request for your order cancellation.
- Orders that are in the pre-shipping process or have already been shipped cannot be cancelled.

Q. What is the product's transaction currency?
We only accept Malaysian Ringgit (MYR) for all purchases, payments and transactions.

Q. How long will it usually take to deliver my order?
Delivery usually takes 3 to 7 days ( ready stock items) & 2 to 4 weeks ( pre-order items).

Q. I am still unclear about certain things!

We apologise that we are unable to provide you with sufficient clarity and information in the FAQ page. Kindly do send us an email at: [email protected] as we would be very happy to help you with any queries and concerns you may have.